CVE-2020-16193

MEDIUM 5.4CVE-2020-16193 · Published 26/08/2020 · updated 10/07/2026

In short

CVE-2020-16193 is a MEDIUM (CVSS 5.4) vulnerability affecting osticket (enhancesoft).
Chance of exploitation in the next 30 days (EPSS): 0.59%, higher than 48.0% of all vulnerabilities.
Fix: update to 1.14.3 or later.

Package	Affected versions	Patched versions
osticket enhancesoft	`< 1.14.3`	`1.14.3`

osTicket before 1.14.3 allows XSS because include/staff/banrule.inc.php has an unvalidated echo $info['notes'] call.

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Package

Affected versions

Patched versions

< 1.14.3

1.14.3

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