| Package | Affected versions | Patched versions |
|---|---|---|
| otrs | ≥ 7.0.0, ≤ 7.0.14 |
The external frontend system uses numerous background calls to the backend. Each background request is treated as user activity so the SessionMaxIdleTime will not be reached. This issue affects: OTRS 7.0.x version 7.0.14 and prior versions.
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