SolarWinds Web Help Desk Deserialization of Untrusted Data Vulnerability

CRITICAL 9.8EXPLOITED (CISA KEV)CVE-2024-28986 · Published 13/08/2024 · updated 17/06/2026

SolarWinds Web Help Desk Deserialization of Untrusted Data Vulnerability. Actively exploited: CISA added this vulnerability to its Known Exploited Vulnerabilities catalog on 15/08/2024. Patch affected systems as an emergency.

Package	Affected versions	Patched versions
web help desk solarwinds	`= 12.8.3≤ 12.8.2`	No fix yet

Description

SolarWinds Web Help Desk was found to be susceptible to a Java Deserialization Remote Code Execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine. While it was reported as an unauthenticated vulnerability, SolarWinds has been unable to reproduce it without authentication after thorough testing. However, out of an abundance of caution, we recommend all Web Help Desk customers apply the patch, which is now available.

References

support.solarwinds.com/SuccessCenter/s/article/WHD-12-8-3-Hotfix-1 · Broken Link
solarwinds.com/trust-center/security-advisories/CVE-2024-28986 · Vendor Advisory
cisa.gov/known-exploited-vulnerabilities-catalog · US Government Resource
CISA KEV · CVE-2024-28986

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