| Package | Affected versions | Patched versions |
|---|---|---|
| otrs | = 0.5= 1.0= 1.0.0= 1.0.1= 1.0.2= 1.1= 1.1.0= 1.1.1= 1.1.2= 1.1.3= 1.1.4= 1.2.0= 1.2.1= 1.2.2= 1.2.3= 1.2.4= 1.3.0= 1.3.1= 1.3.2= 1.3.3= 2.0.0= 2.0.1= 2.0.2= 2.0.3= 2.0.4= 2.0.5= 2.1.0= 2.1.1= 2.1.2= 2.1.3= 2.1.4= 2.1.5= 2.1.6= 2.1.7= 2.1.8= 2.1.9= 2.2.0= 2.2.1= 2.2.2= 2.2.3= 2.2.4= 2.2.5= 2.2.6= 2.2.7= 2.2.8= 2.2.9= 2.3.0= 2.3.1= 2.3.2= 2.3.3= 2.3.4≤ 2.3.5 |
Open Ticket Request System (OTRS) before 2.3.6 does not properly handle e-mail messages in which the From line contains UTF-8 characters associated with diacritical marks and an invalid charset, which allows remote attackers to cause a denial of service (duplicate tickets and duplicate auto-responses) by sending a crafted message to a POP3 mailbox.
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