| Package | Affected versions | Patched versions |
|---|---|---|
| otrs | = 0.5= 1.0= 1.0.0= 1.0.1= 1.0.2= 1.1= 1.1.0= 1.1.1= 1.1.2= 1.1.3= 1.1.4= 1.2.0= 1.2.1= 1.2.2= 1.2.3= 1.2.4= 1.3.0= 1.3.1= 1.3.2= 1.3.3= 2.0.0= 2.0.1= 2.0.2= 2.0.3= 2.0.4= 2.0.5= 2.1.0= 2.1.1= 2.1.2= 2.1.3= 2.1.4= 2.1.5= 2.1.6= 2.1.7= 2.1.8= 2.1.9= 2.2.0= 2.2.1= 2.2.2= 2.2.3= 2.2.4= 2.2.5= 2.2.6= 2.2.7= 2.2.8= 2.2.9= 2.3.0= 2.3.1= 2.3.2= 2.3.3= 2.3.4= 2.3.5= 2.3.6= 2.4.0= 2.4.1= 2.4.2≤ 2.4.3 |
Open Ticket Request System (OTRS) before 2.4.4 grants ticket access on the basis of single-digit substrings of the CustomerID value, which allows remote authenticated users to bypass intended access restrictions in opportunistic circumstances by visiting a ticket, as demonstrated by leveraging the CustomerID 12 account to read tickets that should be available only to CustomerID 1 or CustomerID 2.
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