| Package | Affected versions | Patched versions |
|---|---|---|
| otrs | ≥ 3.3.0, ≤ 3.3.16≥ 4.0.0, ≤ 4.0.23≥ 5.0.0, ≤ 5.0.19 |
In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with agent permission is capable of opening a specific URL in a browser to gain administrative privileges / full access. Afterward, all system settings can be read and changed. The URLs in question contain index.pl?Action=Installer with ;Subaction=Intro or ;Subaction=Start or ;Subaction=System appended at the end.
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