| Package | Affected versions | Patched versions |
|---|---|---|
| otrs | ≥ 3.0.0, < 3.0.20≥ 3.1.0, < 3.1.16≥ 3.2.0, < 3.2.7 | 3.0.203.1.163.2.7 |
| otrs itsm | ≥ 3.0.0, < 3.0.8≥ 3.1.0, < 3.1.9≥ 3.2.0, < 3.2.5 | 3.0.83.1.93.2.5 |
Kernel/Modules/AgentTicketPhone.pm in Open Ticket Request System (OTRS) 3.0.x before 3.0.20, 3.1.x before 3.1.16, and 3.2.x before 3.2.7, and OTRS ITSM 3.0.x before 3.0.8, 3.1.x before 3.1.9, and 3.2.x before 3.2.5 does not properly restrict tickets, which allows remote attackers with a valid agent login to read restricted tickets via a crafted URL involving the ticket split mechanism.
Running one of these products? Scan your site to see whether it exposes a vulnerable version.
Scan my site free