| Package | Affected versions | Patched versions |
|---|---|---|
| otrs | = 5.0.31= 6.0.13 |
An issue was discovered in Open Ticket Request System (OTRS) 5.0.31 and 6.0.13. Users updating to 6.0.13 (also patchlevel updates) or 5.0.31 (only major updates) will experience data loss in their agent preferences table.
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