| Package | Affected versions | Patched versions |
|---|---|---|
| otrs | ≥ 6.0.0, ≤ 6.0.30≥ 7.0.0, ≤ 7.0.23≥ 8.0.0, ≤ 8.0.10 |
Article Bcc fields and agent personal information are shown when customer prints the ticket (PDF) via external interface. This issue affects: OTRS AG OTRS 7.0.x version 7.0.23 and prior versions; 8.0.x version 8.0.10 and prior versions.
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