| Package | Affected versions | Patched versions |
|---|---|---|
| otrs | ≥ 8.0.0, ≤ 8.0.16 |
Agents are able to lock the ticket without the "Owner" permission. Once the ticket is locked, it could be moved to the queue where the agent has "rw" permissions and gain a full control. This issue affects: OTRS AG OTRS 8.0.x version: 8.0.16 and prior versions.
Running one of these products? Scan your site to see whether it exposes a vulnerable version.
Scan my site free